Last updated: August 25, 2026
1. Return Window
You may request a return within 30 days of the delivery date.
2. Return Conditions
To be eligible for a return, items must be:
- Unopened and in their original, sealed packaging;
- Unused and in the same condition as received;
- Accompanied by proof of purchase.
For health and safety reasons, opened or used fragrances, and opened cosmetics or skincare items, are not returnable.
3. Non-Returnable Items
- Opened or used fragrances and cosmetics;
- Gift cards;
- Items marked as final sale.
4. How to Start a Return
To start a return, contact us through our Contact page with your order number and the reason for the return. We will provide return instructions.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are issued to the original payment method within 7–14 business days. Original shipping charges are non-refundable.
6. Damaged or Defective Items
If your order arrives damaged or defective, contact us immediately with photos of the item and packaging. We will arrange a replacement or refund, including shipping.
7. Exchanges
Exchanges are handled as a return followed by a new purchase, unless an item arrived damaged or incorrect.
8. Questions
For return questions, please contact us through our Contact page.